We’re committed to selling high-quality jewellery we hope you’ll enjoy wearing but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your jewellery carefully before it’s worn. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

If you change your mind…

  • Everything I sell is covered by our 30-day money-back guarantee, so just return them to me unused, in their original undamaged packaging, in a saleable condition, and I’ll give you a refund and reimburse the price of first class postage for sending it back to me.
  • Some items like earrings & piercing cannot be resold after you have returned them. We will still give you a full refund, but the item will be destroyed rather than resold.
  • Our 30-day money-back guarantee does not affect your statutory rights.

If there’s a fault with the product…

  • If you send it back to us within 30 days with your proof of purchase*, we’ll give you a replacement or a refund and reimburse the price of first class postage for sending it back to me.
  • If you’ve had the product for up to 1 year, we’ll repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund.
  • This does not affect your statutory rights.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.

To cancel, you can Email Me: sales@Hearts-of-Glass.co.uk, or call (07808 311 295) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number.

You must take reasonable care of the jewellery.

Jewellery can be posted back to me and I’ll give you a refund and reimburse the price of first class postage for sending it back to me.

If you have an Internet order query, please Email Me or call us on 07808 311 295.

Wearing a necklace high around your neck draws the eye to your face and neck.

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